Refunds are issued 3-7 business days after the product has been received and it will be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. Please contact us to make sure you order can be returned and exchanged. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items. Order Online Today Or Call Toll Free (844).

Please get in touch if you have questions or concerns about your specific item. At True Hardwoods youll find the lowest prices on US Floors COREtec Plus Plank Red River Hickory 5 Flooring. We also do not accept returns for hazardous materials, flammable liquids, or gases. Special orders and certain items cannot be returned, such as any type of flooring, transitions, personalized items, and water-based products in the winter. Please inspect your order upon reception and contact us immediately with pictures and description of the item that is defective, damaged or if you received the wrong item, so that we can better evaluate the issue and make it right. You can always contact us for any return question at customerservice and issues Your order must be in its original packaging and be in the same “as new” and re-sellable condition as it was when it arrived at your home or job site.

The product cannot be returned if it has been installed, removed and then return to package.

You are responsible for all return shipping costs.

Items sent back to us without requesting a return will not be accepted. If your return is accepted, we’ll send you further instructions on how and where to send your package. To start a return, you can contact us at with order number and reason for the return. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

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